Mystery Shopping

Anonymously observe customer experience

Loyal customers accompany with them enormous amount of loyalty to make your business successful. Delighting them each time creates this extraordinary environment where the customer feels special when they spend money at your business.

Our shoppers are trained to simulate a real customer. They visit your business and assess the customer experience at each customer touch point and make observations.

We train our shoppers to conduct the assessment in a professional manner and uphold ethical compliance at all levels during their visit to your business. Our shoppers will conduct accurate assessments and provide us with reliable and unbiased feedback.

This results in a neutral evaluation of customer service levels of your organization from a shopper’s perspective. This information tells the real story of how well your employees are following standard operating procedures they are trained on.

Strand and Kearney is affiliated with Mystery Shopping Providers Association – South Asia (MSPA - SA) and Customer Experience Professional Association – (CXPA - USA). We keep abreast of the most current global information and trends by attending seminars and workshops conducted by these professional bodies.

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