About Us

About Strand & Kearney

Strand and Kearney (Pvt) Ltd provides “customer experience management” services to organizations in the retail and service sectors in Sri Lanka.

We specialise in providing Mystery Shopping Services to organizations. Mystery shopping involves the use of individuals trained to experience and measure the customer service process by acting as potential customers and reporting back on their experiences in a detailed and objective way.

Strand and Kearney is affiliated with Mystery Shopping Providers Association – South Asia (MSPA - SA) and Customer Experience Professional Association – (CXPA - USA). We keep abreast of the most current global information and trends by attending seminars and workshops conducted by these professional bodies.

We help organizations achieve the following

Improve operational performance to maximize the customer experience, sales and profitability

Identify areas requiring revised procedures and/or additional training to improve the company’s overall performance

Maximizing on positive employee behaviors to achieve outstanding customer service experiences

Identifying improvement opportunities to close service gaps

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